Shipping policy
SHIPPING POLICY
At Project 6•S7N we believe receiving an order should feel like the beginning of an adventure.
Every order is carefully inspected, packed by hand and prepared with the same attention to detail that goes into our guided adventures and products.
Order Processing
Orders are normally dispatched within 1-3 working days.
During new product launches, holidays or periods of high demand, dispatch may take a little longer. If this happens, we will keep you informed.
Orders are processed Monday to Friday, excluding public holidays.
United Kingdom Delivery
We currently deliver throughout the United Kingdom.
Where possible we use trusted tracked delivery services.
Estimated delivery times are:
| Service | Estimated Delivery |
|---|---|
| Standard Delivery | 2-4 working days |
| Express Delivery | 1-2 working days (where available) |
Delivery times are estimates and cannot be guaranteed.
International Delivery
International shipping is not currently available.
We hope to introduce international delivery as Project 6•S7N grows.
Shipping Costs
Shipping costs are calculated during checkout before payment is completed.
From time to time we may offer free shipping promotions.
Tracking
Where available, tracking information will be emailed once your order has been dispatched.
Packaging
We believe good products deserve thoughtful presentation.
Where possible we use premium recyclable packaging designed to protect your order while reflecting the Project 6•S7N experience.
Some limited edition products may include bespoke packaging.
Coffee Orders
Coffee is roasted in small batches to ensure freshness.
To preserve quality, coffee may be dispatched separately from other products.
Once opened, coffee cannot be returned for food safety reasons unless the product is faulty or incorrect.
Limited Editions
Founder Series products and limited edition items are produced in small quantities.
Dispatch may occasionally take slightly longer while quality checks and individual numbering are completed.
Incorrect Address
Please ensure your delivery address is accurate before placing your order.
If an incorrect address is provided and an order is returned to us, additional shipping charges may apply before it can be resent.
Lost or Delayed Deliveries
If your parcel has not arrived within a reasonable time, please contact us and we will work with the courier to investigate.
Although we will always do everything we can to help, we cannot accept responsibility for delays caused by courier networks, severe weather or circumstances beyond our control.
Damaged Deliveries
If your parcel arrives damaged, please contact us within 48 hours of delivery.
Including photographs of the packaging and product helps us resolve the issue as quickly as possible.
Contact
For any delivery enquiries please contact:
PROJECT 6•S7N LTD
Email: hello@project6s7n.com
We aim to respond within two working days.
Every journey begins with a single decision.
Thank you for making Project 6•S7N part of yours.